Every device we sell includes a written warranty. The period is shown on the product page and on your invoice and warranty card, which is issued per serial number.
Warranty periods
- Used laptops and desktops: 3–6 months shop warranty.
- Brand-new laptops and desktops: 12 to 36 months depending on the model.
- Accessories: 6 to 12 months.
What is covered
Hardware faults that are not caused by the user: motherboard, memory, storage, display panel faults, keyboard and trackpad faults, and charging faults.
What is not covered
Physical damage, liquid damage, unauthorised repairs or opening the device, software problems caused by viruses or user changes, and normal battery wear on used laptops after the first 30 days.
How to make a claim
- Message us on WhatsApp or call +94 77 123 4567 with your invoice number or the serial number.
- Bring or courier the device to us. We diagnose it and tell you the outcome.
- We repair or replace it. If we cannot, we refund according to our Returns policy.