7-day return window
You can return an item within 7 days of delivery if it is faulty or not as described. Contact us first on WhatsApp or +94 77 123 4567 so we can arrange collection or drop-off.
Conditions
- The item must be returned with all accessories, packaging and the warranty card.
- We inspect the item on return. Physical or liquid damage caused after delivery is not eligible.
- Used laptops are one-of-a-kind, so we refund rather than exchange unless another suitable unit is available.
Refunds
Approved refunds are paid to the original payment method (card refunds are processed through PayHere) or by bank transfer, within 7 to 14 working days.
On-demand orders
If we cannot confirm an on-demand item with our supplier, or the supplier can no longer supply it, your order is cancelled and any payment you made is refunded in full. If the price changes after we check with the supplier, we ask you to accept the new price or cancel at no cost.
Cancellations
You can cancel an order before it ships. Once an on-demand item has been purchased for you and paid to the supplier, cancellation may not be possible unless the item is faulty.